Política de privacidad

D&D Boutique operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). D&D Boutique is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to non-public information that identifies, relates to, or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably identify or be linked to you. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact Details: Your name, billing address, shipping address, phone number, and email address.
  • Financial Information: Credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
  • Account Information: Your username, password, security questions, preferences, and settings.
  • Transaction Information: The items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your past transaction history.
  • Communications: Information you provide when communicating with us, such as when submitting a customer support inquiry.
  • Device Information: Details about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage Information: Details regarding your interaction with the Services, including how and when you navigate or use the Services.

2. Sources of Personal Information

We may collect personal information from the following sources:
  • Directly from you: When you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services: From your device when you use our products or services, visit our website, or through the use of cookies and similar tracking technologies.
  • From our service providers: When we engage them to provide certain technology, and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

3. How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
  • Provide, Tailor, and Improve the Services: To provide the Services, perform our contract with you, process payments, fulfill orders, remember your preferences and interests, send account-related notifications, process transactions (purchases, returns, exchanges, cancellations), manage your account, arrange shipping, facilitate returns, enable product reviews, and create a customized shopping experience (such as recommending products related to your purchases). This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising: To send marketing, advertising, and promotional communications via email, text message, or postal mail, and to show you online advertisements for products or services on the Services or other websites. This includes targeting ads based on items you have previously purchased, added to your cart, or other activity on the Services.
  • Security and Fraud Prevention: To authenticate your account, provide a secure payment and shopping experience, detect and investigate possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services. (Note: If you register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone.)
  • Communicating with You: To provide customer support, respond to your inquiries, deliver effective services, and maintain our business relationship with you.
  • Legal Compliance: To comply with applicable laws, respond to valid legal processes (including requests from law enforcement or government agencies), participate in civil discovery or litigation, and enforce or investigate potential violations of our terms or policies.

4. How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy. Such disclosures may include:
  • Service Providers: Sharing information with Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, and order fulfillment).
  • Business and Marketing Partners: Sharing information to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on your jurisdiction, you may have the right to direct us not to share your information for targeted advertising based on your cross-site online activity.
  • At Your Direction: When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.
  • Affiliates: Sharing information with our affiliates or otherwise within our corporate group.
  • Business Transactions and Legal Obligations: In connection with a business transaction such as a merger, acquisition, or bankruptcy; to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce our Terms of Service or other policies; and to protect or defend the Services, our rights, and the rights of our users or others.

5. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, to provide and improve the Services.

Additionally, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data obtained from your interactions with our store, along with data from other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is the independent controller responsible for processing your personal information, including responding to your requests to exercise your privacy rights regarding this data. To learn more about how Shopify uses your personal information and your related rights, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information via the Shopify Privacy Portal.

6. Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on them.

Please note that information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by third parties. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators.

7. Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction (or under 16 years of age, where applicable). If you are a parent or guardian and believe your child has provided us with their personal information, please contact us using the details below so we can delete it. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) the personal information of individuals under 16 years of age.

8. Security and Retention of Your Information

We implement reasonable security measures to protect your personal information. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send to us may not be entirely secure while in transit over the internet. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on various factors, such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

9. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. Please note that these rights are not absolute, may apply only in certain circumstances, and we may decline your request where permitted or required by law. Your rights may include:
  • Right to Access/Know: You may have the right to request access to the personal information we hold about you.
  • Right to Delete: You may have the right to request the deletion of personal information we maintain about you.
  • Right to Correct: You may have the right to request the correction of inaccurate personal information we maintain about you.
  • Right to Portability: You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, subject to certain exceptions.
  • Managing Communication Preferences: You may opt out of receiving promotional emails from us at any time by using the "unsubscribe" link provided in our emails. Please note that if you opt out, we may still send you non-promotional emails, such as those regarding your account or order confirmations.

You may exercise these rights by following the instructions provided on the Services or by contacting us using the details below. To learn more about how Shopify uses your personal information and the rights you may have regarding data processed by Shopify, please visit Shopify's Privacy Portal.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law. You may also designate an authorized agent to make requests on your behalf. Before accepting a request from an agent, we will require proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by law.

10. Complaints

If you have complaints about how we process your personal information, please contact us using the details provided below. Depending on your jurisdiction, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

11. International Transfers

Please note that we may transfer, store, and process your personal information outside of your country of residence.

If we transfer your personal information out of the European Economic Area (EEA) or the United Kingdom, we will rely on recognized legal mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country that has been determined to provide an adequate level of data protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date at the top, and provide any additional notice required by applicable law. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about our privacy practices, this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

Email: partner.shopify.arm@gmail.com